System Settings
Console-wide defaults. Customer overrides always win over the values set here.
Deployment policy
Applies to all managed environments
Auto-rollback on error spike
Revert if error rate exceeds 2% for 3 minutes
Require two-person approval
For SEV1 hotfixes to production
Feature flag defaults
Starting state for newly onboarded customers
edge-transcode
Route transcode jobs to regional edge pools
ultra-low-latency
Sub-second delivery profile for live sport
beta-timeline
Timeline v2 editor, opt-in per tenant
air-gapped
Disable outbound telemetry for isolated sites
Escalation routing
Who gets paged, by severity
- SEV1Primary on-call + Duty Manager + Customer Success lead
- SEV2Primary on-call
- SEV3Support queue, next business hour
Data retention
Applies to logs and telemetry stored by MediaWave
Regional data residency enforcement
Block cross-region telemetry export