Incidents
Customer and platform-wide incidents with full timelines, attached evidence and response-time tracking.
Open incidents
4
1 SEV 1
Platform-wide
1
Affecting all tenants
Median time to detect
8m
All tracked incidents
Median time to ack
5m
After detection
Median time to resolve
1h 18m
2 resolved
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Incident queue
6 of 6 incidents
| Severity | Title | Customer | Status | Age |
|---|---|---|---|---|
| SEV1 | Packager OOM during 4K live event INC-2291 · Ana Ferro | Sentinel Sports Network | Investigating | 415h 7m |
| SEV2 | Caption pipeline lag above 12s INC-2290 · Kasper Lund | Nordvision Media | Monitoring | 417h 33m |
| SEV2 | Platform-wide API gateway latency spike INC-2289 · Sofia Baptiste | All customers (platform-wide) | Identified | 419h 56m |
| SEV3 | Storage tier replication backlog INC-2288 · Jonas Mensah | Meridian Public Media | Monitoring | 423h 48m |
| SEV3 | Ingest auth token rotation failure INC-2284 · Jonas Mensah | Kitewave Studios | Resolved | 469h 28m |
| SEV4 | Platform CDN edge cache purge partially applied INC-2280 · Ana Ferro | All customers (platform-wide) | Resolved | 506h 34m |