Sentinel Sports Network

churn-riskcriticalEnterprise tiercus_sen

Open production Deploy Staging → Prod

Account owner

R. Vasquez

Contract renewal

2028-01-15

Monthly recurring revenue

$232,000

Environment & platform

Production URL

https://sentinel-sports-network.mediawave.app

Environment health

Critical

Production version

v9.2.11

Open incidents

1 open

Customer notes

Internal only — never shown to the customer

AccountD. Okafor · 2026-08-28 10:12 UTC

Enterprise account on MediaWave Cloud. Renewal at risk — exec sponsor change in progress.

Deployment instructionsa.ferro · 2026-08-19 16:41 UTC

Deploy only inside the approved window. Notify the primary technical contact 24h ahead. Canary one tenant before full rollout on ORD-DC2.

Infrastructure exceptionk.lund · 2026-07-30 09:05 UTC

Dedicated ingest pool in us-central-1; do not co-schedule with other tenants during live events.

Customer requirementR. Vasquez · 2026-07-11 13:22 UTC

Contractual feature flags: ultra-low-latency, edge-transcode, sso-scim. Never disable without CSM approval.

Known issues.baptiste · 2026-09-01 08:47 UTC

Known critical state on production — see linked incidents before promising SLAs.

Customer contacts

Primary technical

Tomas Sato

Director of Platform Engineering

tomas.sato@sentinel-sports-network.com

+1 (415) 555-0113

IncidentsDeploymentsMaintenance

Billing

Yuki Novak

Finance Manager

yuki.novak@sentinel-sports-network.com

+1 (415) 555-0213

InvoicesRenewals

Executive

Nadia Chandra

Chief Technology Officer

nadia.chandra@sentinel-sports-network.com

+1 (415) 555-0313

SEV1 onlyQuarterly review

Support

Owen Haddad

Broadcast Operations Lead

owen.haddad@sentinel-sports-network.com

+1 (415) 555-0413

TicketsStatus page