Pampas Digital

suspendedmaintenanceGrowth tiercus_pmp

Open production Deploy Staging → Prod

Account owner

D. Okafor

Contract renewal

2026-10-31

Monthly recurring revenue

$19,800

Environment & platform

Production URL

https://pampas-digital.mediawave.app

Environment health

Maintenance

Production version

v9.3.7

Open incidents

None

Customer notes

Internal only — never shown to the customer

AccountR. Vasquez · 2026-08-28 10:12 UTC

Growth account on Dedicated Cloud. Relationship healthy; quarterly business review scheduled.

Deployment instructionsa.ferro · 2026-08-19 16:41 UTC

Deploy only inside the approved window. Notify the primary technical contact 24h ahead. Canary one tenant before full rollout on GRU-CLD.

Infrastructure exceptionk.lund · 2026-07-30 09:05 UTC

Dedicated ingest pool in sa-east-1; do not co-schedule with other tenants during live events.

Customer requirementD. Okafor · 2026-07-11 13:22 UTC

No contractual feature flags. Standard configuration applies.

Known issues.baptiste · 2026-09-01 08:47 UTC

Known maintenance state on production — see linked incidents before promising SLAs.

Customer contacts

Primary technical

Nadia Callahan

Director of Platform Engineering

nadia.callahan@pampas-digital.com

+1 (415) 555-0115

IncidentsDeploymentsMaintenance

Billing

Owen Whitfield

Finance Manager

owen.whitfield@pampas-digital.com

+1 (415) 555-0215

InvoicesRenewals

Executive

Ingrid Sato

Chief Technology Officer

ingrid.sato@pampas-digital.com

+1 (415) 555-0315

SEV1 onlyQuarterly review

Support

Elena Novak

Broadcast Operations Lead

elena.novak@pampas-digital.com

+1 (415) 555-0415

TicketsStatus page