Orbit Sound & Vision

activehealthyGrowth tiercus_orb

Open production Deploy Staging → Prod

Account owner

M. Tanaka

Contract renewal

2026-12-15

Monthly recurring revenue

$34,900

Environment & platform

Production URL

https://orbit-sound-and-vision.mediawave.app

Environment health

Healthy

Production version

v9.4.2

Open incidents

None

Customer notes

Internal only — never shown to the customer

AccountL. Hallberg · 2026-08-28 10:12 UTC

Growth account on Hybrid. Relationship healthy; quarterly business review scheduled.

Deployment instructionsa.ferro · 2026-08-19 16:41 UTC

Deploy only inside the approved window. Notify the primary technical contact 24h ahead. Canary one tenant before full rollout on DUB-CLD.

Infrastructure exceptionk.lund · 2026-07-30 09:05 UTC

Dedicated ingest pool in eu-west-1; do not co-schedule with other tenants during live events.

Customer requirementM. Tanaka · 2026-07-11 13:22 UTC

Contractual feature flags: beta-timeline, live-captions. Never disable without CSM approval.

Known issues.baptiste · 2026-09-01 08:47 UTC

No open known issues.

Customer contacts

Primary technical

Ingrid Reyes

Director of Platform Engineering

ingrid.reyes@orbit-sound-and-vision.com

+1 (415) 555-0117

IncidentsDeploymentsMaintenance

Billing

Elena Bergström

Finance Manager

elena.bergstrm@orbit-sound-and-vision.com

+1 (415) 555-0217

InvoicesRenewals

Executive

Marcus Callahan

Chief Technology Officer

marcus.callahan@orbit-sound-and-vision.com

+1 (415) 555-0317

SEV1 onlyQuarterly review

Support

Priya Whitfield

Broadcast Operations Lead

priya.whitfield@orbit-sound-and-vision.com

+1 (415) 555-0417

TicketsStatus page