Nordvision Media

activedegradedBroadcast tiercus_nord

Open production Deploy Staging → Prod

Account owner

K. Lund

Contract renewal

2026-11-30

Monthly recurring revenue

$96,500

Environment & platform

Production URL

https://nordvision-media.mediawave.app

Environment health

Warning

Production version

v9.3.7

Open incidents

1 open

Customer notes

Internal only — never shown to the customer

AccountL. Hallberg · 2026-08-28 10:12 UTC

Broadcast account on Dedicated Cloud. Relationship healthy; quarterly business review scheduled.

Deployment instructionsa.ferro · 2026-08-19 16:41 UTC

Deploy only inside the approved window. Notify the primary technical contact 24h ahead. Canary one tenant before full rollout on STO-DC2.

Infrastructure exceptionk.lund · 2026-07-30 09:05 UTC

Dedicated ingest pool in eu-north-1; do not co-schedule with other tenants during live events.

Customer requirementK. Lund · 2026-07-11 13:22 UTC

Contractual feature flags: gdpr-residency, live-captions. Never disable without CSM approval.

Known issues.baptiste · 2026-09-01 08:47 UTC

Known degraded state on production — see linked incidents before promising SLAs.

Customer contacts

Primary technical

Marcus Chandra

Director of Platform Engineering

marcus.chandra@nordvision-media.com

+1 (415) 555-0111

IncidentsDeploymentsMaintenance

Billing

Priya Haddad

Finance Manager

priya.haddad@nordvision-media.com

+1 (415) 555-0211

InvoicesRenewals

Executive

Tomas Reyes

Chief Technology Officer

tomas.reyes@nordvision-media.com

+1 (415) 555-0311

SEV1 onlyQuarterly review

Support

Yuki Bergström

Broadcast Operations Lead

yuki.bergstrm@nordvision-media.com

+1 (415) 555-0411

TicketsStatus page