Meridian Public Media

activedegradedEnterprise tiercus_mrd

Open production Deploy Staging → Prod

Account owner

K. Lund

Contract renewal

2027-12-31

Monthly recurring revenue

$141,000

Environment & platform

Production URL

https://meridian-public-media.mediawave.app

Environment health

Warning

Production version

v9.1.6

Open incidents

1 open

Customer notes

Internal only — never shown to the customer

AccountS. Baptiste · 2026-08-28 10:12 UTC

Enterprise account on On-Prem. Relationship healthy; quarterly business review scheduled.

Deployment instructionsa.ferro · 2026-08-19 16:41 UTC

Deploy only inside the approved window. Notify the primary technical contact 24h ahead. Canary one tenant before full rollout on DAL-ONPREM.

Infrastructure exceptionk.lund · 2026-07-30 09:05 UTC

Air-gapped site: artifacts shipped via signed bundle, no outbound telemetry.

Customer requirementK. Lund · 2026-07-11 13:22 UTC

Contractual feature flags: air-gapped, sso-scim. Never disable without CSM approval.

Known issues.baptiste · 2026-09-01 08:47 UTC

Known degraded state on production — see linked incidents before promising SLAs.

Customer contacts

Primary technical

Owen Novak

Director of Platform Engineering

owen.novak@meridian-public-media.com

+1 (415) 555-0116

IncidentsDeploymentsMaintenance

Billing

Ingrid Chandra

Finance Manager

ingrid.chandra@meridian-public-media.com

+1 (415) 555-0216

InvoicesRenewals

Executive

Elena Haddad

Chief Technology Officer

elena.haddad@meridian-public-media.com

+1 (415) 555-0316

SEV1 onlyQuarterly review

Support

Marcus Reyes

Broadcast Operations Lead

marcus.reyes@meridian-public-media.com

+1 (415) 555-0416

TicketsStatus page