Kitewave Studios

onboardinghealthyGrowth tiercus_kite

Open production Deploy Staging → Prod

Account owner

D. Okafor

Contract renewal

2026-09-30

Monthly recurring revenue

$28,400

Environment & platform

Production URL

https://kitewave-studios.mediawave.app

Environment health

Healthy

Production version

v9.4.2

Open incidents

None

Customer notes

Internal only — never shown to the customer

AccountR. Vasquez · 2026-08-28 10:12 UTC

Growth account on Dedicated Cloud. Relationship healthy; quarterly business review scheduled.

Deployment instructionsa.ferro · 2026-08-19 16:41 UTC

Deploy only inside the approved window. Notify the primary technical contact 24h ahead. Canary one tenant before full rollout on PDX-CLD.

Infrastructure exceptionk.lund · 2026-07-30 09:05 UTC

Dedicated ingest pool in us-west-2; do not co-schedule with other tenants during live events.

Customer requirementD. Okafor · 2026-07-11 13:22 UTC

Contractual feature flags: beta-timeline. Never disable without CSM approval.

Known issues.baptiste · 2026-09-01 08:47 UTC

No open known issues.

Customer contacts

Primary technical

Priya Bergström

Director of Platform Engineering

priya.bergstrm@kitewave-studios.com

+1 (415) 555-0112

IncidentsDeploymentsMaintenance

Billing

Tomas Callahan

Finance Manager

tomas.callahan@kitewave-studios.com

+1 (415) 555-0212

InvoicesRenewals

Executive

Yuki Whitfield

Chief Technology Officer

yuki.whitfield@kitewave-studios.com

+1 (415) 555-0312

SEV1 onlyQuarterly review

Support

Nadia Sato

Broadcast Operations Lead

nadia.sato@kitewave-studios.com

+1 (415) 555-0412

TicketsStatus page