Hanabi Networks

activehealthyBroadcast tiercus_hana

Open production Deploy Staging → Prod

Account owner

M. Tanaka

Contract renewal

2027-06-30

Monthly recurring revenue

$118,300

Environment & platform

Production URL

https://hanabi-networks.mediawave.app

Environment health

Healthy

Production version

v9.4.0

Open incidents

None

Customer notes

Internal only — never shown to the customer

AccountM. Tanaka · 2026-08-28 10:12 UTC

Broadcast account on MediaWave Cloud. Relationship healthy; quarterly business review scheduled.

Deployment instructionsa.ferro · 2026-08-19 16:41 UTC

Deploy only inside the approved window. Notify the primary technical contact 24h ahead. Canary one tenant before full rollout on NRT-DC1.

Infrastructure exceptionk.lund · 2026-07-30 09:05 UTC

Dedicated ingest pool in ap-northeast-1; do not co-schedule with other tenants during live events.

Customer requirementM. Tanaka · 2026-07-11 13:22 UTC

Contractual feature flags: live-captions, jp-subtitles. Never disable without CSM approval.

Known issues.baptiste · 2026-09-01 08:47 UTC

No open known issues.

Customer contacts

Primary technical

Yuki Haddad

Director of Platform Engineering

yuki.haddad@hanabi-networks.com

+1 (415) 555-0114

IncidentsDeploymentsMaintenance

Billing

Nadia Reyes

Finance Manager

nadia.reyes@hanabi-networks.com

+1 (415) 555-0214

InvoicesRenewals

Executive

Owen Bergström

Chief Technology Officer

owen.bergstrm@hanabi-networks.com

+1 (415) 555-0314

SEV1 onlyQuarterly review

Support

Ingrid Callahan

Broadcast Operations Lead

ingrid.callahan@hanabi-networks.com

+1 (415) 555-0414

TicketsStatus page