Atlas Broadcast Group

activehealthyEnterprise tiercus_atlas

Open production Deploy Staging → Prod

Account owner

R. Vasquez

Contract renewal

2027-03-31

Monthly recurring revenue

$184,000

Environment & platform

Production URL

https://atlas-broadcast-group.mediawave.app

Environment health

Healthy

Production version

v9.4.2

Open incidents

None

Customer notes

Internal only — never shown to the customer

AccountD. Okafor · 2026-08-28 10:12 UTC

Enterprise account on MediaWave Cloud. Relationship healthy; quarterly business review scheduled.

Deployment instructionsa.ferro · 2026-08-19 16:41 UTC

Deploy only inside the approved window. Notify the primary technical contact 24h ahead. Canary one tenant before full rollout on IAD-DC1.

Infrastructure exceptionk.lund · 2026-07-30 09:05 UTC

Dedicated ingest pool in us-east-1; do not co-schedule with other tenants during live events.

Customer requirementR. Vasquez · 2026-07-11 13:22 UTC

Contractual feature flags: live-captions, edge-transcode, sso-scim. Never disable without CSM approval.

Known issues.baptiste · 2026-09-01 08:47 UTC

No open known issues.

Customer contacts

Primary technical

Elena Whitfield

Director of Platform Engineering

elena.whitfield@atlas-broadcast-group.com

+1 (415) 555-0110

IncidentsDeploymentsMaintenance

Billing

Marcus Sato

Finance Manager

marcus.sato@atlas-broadcast-group.com

+1 (415) 555-0210

InvoicesRenewals

Executive

Priya Novak

Chief Technology Officer

priya.novak@atlas-broadcast-group.com

+1 (415) 555-0310

SEV1 onlyQuarterly review

Support

Tomas Chandra

Broadcast Operations Lead

tomas.chandra@atlas-broadcast-group.com

+1 (415) 555-0410

TicketsStatus page